This policy provides a general overview of the types of information the platform may process in order to operate investor accounts, wallet functionality, support experiences, and security controls.
Information we collect
InvestAir may collect account details such as email address, encrypted authentication credentials, wallet information, transaction records, withdrawal requests, chat interactions, and technical usage data needed to operate and secure the platform.
How information is used
Collected information may be used to create and maintain investor accounts, provision wallets, process platform activity, personalize dashboard content, provide support, improve product performance, and protect the platform from abuse or security threats.
Chat and support data
If you use the chatbot or support features, the messages, screenshots, and related interaction data may be processed to help answer questions, troubleshoot issues, and improve the quality of support experiences.
Wallet and transaction records
Because the platform supports wallet-linked funding and related activity, transaction metadata and address information may be stored or processed to reconcile balances, monitor deposits, support withdrawals, and maintain auditability.
Data sharing
InvestAir may share information with service providers, infrastructure partners, analytics tools, security providers, or legal authorities where reasonably necessary to operate the platform, protect users, comply with obligations, or investigate misuse.
Data retention and security
Information may be retained for operational, legal, accounting, fraud-prevention, and support purposes. InvestAir applies reasonable administrative and technical safeguards, but no online system can promise absolute security.
Your choices
You may request help with account access, profile updates, or general privacy questions through official platform support channels. Additional rights may depend on your location and applicable law.